Causal Factors Influencing the Performance of General Administration Personnel in Maha Sarakham Provincial Hospital Organizational Determinants of Work Performance among General Administration Personnel in a Provincial Hospital

Abstract

Background: Provincial hospitals are key components of Thailand’s public health system. The performance of general administration personnel is essential for supporting clinical services and ensuring organizational efficiency; however, empirical evidence regarding organizational factors influencing their performance remains limited.

Objective: To examine the effects of organizational culture, work motivation, and Total Quality Management (TQM) on the work performance of general administration personnel at Maha Sarakham Provincial Hospital.

Method: A quantitative cross-sectional survey was conducted among general administration personnel at Maha Sarakham Provincial Hospital. Data were collected using a structured questionnaire with acceptable reliability. Descriptive statistics were used to summarize participant characteristics, and multiple linear regression analysis was applied to identify factors associated with work performance.

Results: Work motivation demonstrated a statistically significant positive effect on work performance (p < 0.01). Organizational culture and TQM showed positive but non-significant associations with work performance (p > 0.05). The overall regression model was statistically significant and explained a substantial proportion of variance in work performance.

Conclusion: Work motivation was identified as the most influential determinant of work performance among general administration personnel in a provincial hospital setting. Strengthening motivational strategies, alongside fostering supportive organizational culture and context-appropriate quality management practices, may enhance administrative performance and contribute to overall hospital effectiveness.